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guarantor loans Central Coast

ABOUT US
- CLAIR GEORGE
- JASMIN WILSON
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refinancing central coast

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Contact Us

CLAIR GEORGE

JASMIN WILSON

E: clair@theavenuehomeloans.com
M: 0410 590 276

E: jasmin@theavenuehomeloans.com

M: 0479 090 717

© 2022 by The Avenue Home Loans. Proudly created by New Leaf Creative.

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Pursuit Broker Services is a registered trade name of QED Credit Services Pty Ltd, Australian Credit Licence Number 387856.

Clair George Australian Credit Representative Number 371070 & Clair George Pty Ltd Australian Credit Representative Number 482162

Jasmin Wilson Australian Credit Representative Number 450210 & Jasmin Wilson Pty Ltd Australian Credit Representative Number 450209

DISPUTE RESOLUTION PROCESS

At The Avenue Home Loans, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

You can contact us by whichever of the following means best suits you:

Complaints Manager

QED Credit Services Pty Ltd

31 Ardentallen Road

Enoggera QLD 4051

admin@pursuitbroker.com.au

Phone: 1300 817 662

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 24 hours of receipt. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation. When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

Taking it further

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by our external disputes resolution scheme, AFCA, an independent party. You can contact AFCA at:

Australian Financial Complaints Authority Limited

GPO Box 3

Melbourne, VIC 3001

T: 1800 931 678

F: 03 9613 6399

E: info@afca.org.au

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