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The Avenue Home Loans
ABN: 88 652 671 280 – Privacy Policy
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This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website or directly from you.

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Please read this Privacy Policy carefully.  Please contact us if you have any questions.  
 
You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.  

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.

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1.     Type of personal information collected

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Personal Information: The type of personal information we collect may include full name, business name, contact number and email address.


If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

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2.     Collection and use of personal information

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We collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping and for marketing.

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3.     Disclosure of personal information

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We may disclose personal information for purposes including to provide our products and services to you, and as required by law.

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4.     Access to and correction of personal information

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Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).  An administrative fee may be payable for the provision of information.  We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes.  We will respond to any request within a reasonable time.  We will endeavor to promptly correct any information found to be inaccurate, incomplete or out of date.

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5.     Complaints about breach

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If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below.

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6.     Unsubscribe

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To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below.

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7.     Storage and Security

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We are committed to ensuring that the information you provide is secure.

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For any questions or notice, please contact us at: 

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The Avenue Home Loans
ABN:
88 652 671 280
Email: hello@theavenuehomeloans.com

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© 2022 by The Avenue Home Loans. Proudly created by New Leaf Creative.

Pursuit Broker Services is a registered trade name of QED Credit Services Pty Ltd, Australian Credit Licence Number 387856.

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Clair George Australian Credit Representative Number 371070 & Clair George Pty Ltd Australian Credit Representative Number 482162

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Jasmin Wilson Australian Credit Representative Number 450210 & Jasmin Wilson Pty Ltd Australian Credit Representative Number 450209

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DISPUTE RESOLUTION PROCESS

At The Avenue Home Loans, we always work hard to build strong and lasting relationships with our valued customers.  By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us.  We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

You can contact us by whichever of the following means best suits you:

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Complaints Manager

QED Credit Services Pty Ltd

31 Ardentallen Road

Enoggera  QLD  4051

admin@pursuitbroker.com.au

Phone: 1300 817 662

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If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

We will try to deal with your complaint on the spot.  However, if this is not possible, we will write to you to acknowledge your complaint within 24 hours of receipt.  We will ensure we treat you fairly and will work to resolve your complaint as soon as possible.  In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation. When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

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Taking it further

We hope that you will be satisfied with how we deal with your complaint.  However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by our external disputes resolution scheme, AFCA, an independent party.  You can contact AFCA at:

Australian Financial Complaints Authority Limited

GPO Box 3

Melbourne, VIC 3001

T: 1800 931 678

F: 03 9613 6399

E: info@afca.org.au
 

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